Question 1

How often are on-site inspections done?

Accepted Answer

This will vary depending on the size and needs of each complex. Generally, monthly inspections are scheduled. When specific maintenance projects are under way, progress inspections are done throughout the duration of the project.

Question 2

Does the property manager meet with contractors and supervise their on-site work?

Accepted Answer

​Yes, all quotes are carefully reviewed and once the contract has been assigned, the quality of work is monitored.

Question 3

How are owners concerns handled?

Accepted Answer

Owners contact either the Property Manager or their Administrative Assistant, who will ensure that the appropriate action is taken.

Question 4

How many meetings will the property manager attend?

Accepted Answer

This is one of the items negotiated in your contract.

Question 5

How long is each meeting?

Accepted Answer

We schedule two hours per meeting.

Question 6

Is there a charge for extra meetings or for meetings that run over-time?

Accepted Answer

Yes, our charge is $350.00 (+tax) for an extra meeting. Regular meetings which consistently exceed the allotted 2 hours are billed at $125.00 per hour (+tax).

Question 7

Do you take meeting minutes? If so, how soon can we expect them?

Accepted Answer

Yes, we take minutes. They are ready for distribution within ten working days of the meeting.

Question 8

Are there additional charger for postage, faxes, photocopying, and couriers?

Accepted Answer

Yes, all this will be charged in the monthly fees.

Question 9

Do we receive copies of all paid invoices?

Accepted Answer

Yes, copies accompany the monthly statements.

Question 10

What are your office hours and who answers them?

Accepted Answer

Our office is open from 10:00 a.m. to 5:00 p.m. Mondays to Fridays and 9:00 a.m. to 5:00 p.m. on Saturdays. The phone is answered by our employee during those hours. In addition, the Property Manager has their own direct line and personal e-mail address.

Question 11

Do you have an after-hour building emergency service?

Accepted Answer

Yes. Simply call our regular office telephone number @ 519.980.2008.

Question 12

Who should we contact if we have concerns with our property manager?

Accepted Answer

We ask that you first communicate directly with the Property Manager.

Question 13

What are the duties of a property manager?

Accepted Answer

– Acts on behalf of the property owner under the guidance of a paralegal
– Advises, but does not make decisions in regard to the property act, residential tenancy act and workers compensation.
– Ensures all spending is kept within budget.
– Approves and pays the bills.
– Assists in selecting the appropriate contractors.
– Monitors contractor work and ensures the job is completed prior to payment.
– Collects fees and other money owed to the owner or corporation.
– Contacts delinquent tenants and follows up for payment.
– Prepares correspondence
– Helps with, but does not prepare or decide on, bylaws and special resolutions.
– Ensures bylaw infractions are dealt with as directed 
– Maintains records and permits access to records 
– Hires and supervises employees under the direction of the owner or corporation

F.A.Q.